Questions Regarding the payment, orders, delivery:
How do I seach for the products I`m looking for?
How do I see my shopping basket / cart?
What happens it my payment was declined? would the bank charge me?
How do I remove something from my shopping bag?
Which payment method do you accept?
Who do I contact in case I need help, or for any questions I might have?
Can I place my order over the phone?
Where are you located for services? And where to do you dispatch the orders?
How often a week you dispatched the orders? And if we need a faster or Next day delivery?
Questions regarding Adhesives and Levels from Sensitive to Professional
Why three different levels of eyelash Adhesive? And What is the difference?
Using Eyelash Extensions Adhesives alone ensure longer lasting lashes and minimize irritation?
Will the lash extension bond last as long as expected?
Why the switch from 24 hours to 48 hours before getting wet?
Do I need to refrigerate the eyelash Adhesive?
What is ISO 9001:2000 Quality Management Standards?
What Is ROHS and who`s aproval?
Do I have to be certified to purchase eyelash extensions Adhesive?
Questions regarding Eyelash Extensions:
How are eyelash extensions applied?
What type of products do you use?
Are lash extensions harmful for your natural lashes?
Who can apply eyelash extensions?
How often do lashes need to be applied?
What is the after care products?
Questions regarding the patch test and allergies
Patch Test, all you need to know before the eyelash application.
How do I know my client has any allergies?
Why conduct a patch test prior to applying semi-permanent eyelashes?
Where a patch test should be applied for eyelash extensions?
Which sort of reaction the client`s may have?
Patch test to the manufactures specifications.
How do I seach for the products I`m looking for?
There are a number of ways to find the product you are looking for.
You can use the search box in the right top corner of the page where you can enter a specific product name or a general search term such as ‘Adhesive’. Clicking the Go button will display all the products matching the search term to you on the results page.
Alternatively you can search by using the category menu on the left side of the page, and find the product you`re looking for. - Top
How do I Shop online?
Start looking at categories, once you have found the product you want to buy, you can get more information on the product full description, further view of the product photos, chose the colour and size of the product (if applicable) and the facility to add to your Cart. If you want to buy the product you then click on the ‘Check out’ button, than just follow instructions for payment via PayPal. - Top
How do I see my shopping basket / cart?
At any time you can view the products in your Shopping Basket by clicking on the ‘Check out’ area in the right top side of the screen.- Top
How do I place an order?
1 - Create an Account First you need to do is create an account, or sign in if you already have one. Go to ‘MY ACCOUNT’ on the top navigation tab. If you are an existing customer you can enter your email address and password and clicking on the Sign In button. If you are a new customer, you will need to register for an account and enter your personal details here including your name, billing address (where the payment card you are using is registered), email address and phone number to create your online account.
2 - Delivery Information - Checkout Here you select your delivery options. Your billing address will be shown here automatically as your delivery address, but you can add another address as the delivery address if you prefer. You then select which delivery option you would like for the order. Click on next to continue.
3 - Payment Your order details will be summarized clearly for you here and you will be able to change quantities, remove products, and edit your personal details & delivery address you have given us. Once you are happy with your order details you will be asked to choose the carrier `Delivery method` select one of the available options, there are feel different carrier for the UK, Europe and World Wide. Click on next to continue and to choose payment method, you can choose to pay by Ogone (Visa, MasterCard or Maestro) or by PayPal. It is important that you read and agree to our Terms and Conditions before we can accept your order. Once you are ready to complete your order click on accept to confirm your order.
4 - Confirmation The confirmation page appears once you have placed your order on the payment page. It summaries your order. You will also receive a confirmation by email from Ogone or PayPal and from us. This is not an acceptance of your order. Acceptance of your order will occur when we dispatch the goods to you. We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment or that the item ordered is out of stock. - Top
What happens it my payment was declined? would the bank charge me?
If the transaction has been declined we are not taking your money, but the amount for the declined transaction will be “pending” for up to 5 working days before it is realized on your account. We cannot remove the charge, because in fact it has not gone true on our merchant account. It is not our fault nether your`s. If the transaction is approved by your bank, now the transaction is once again go through a security check by the payment gateway company with billing information sent by the issuing bank. If customer entered address, zip code and card code do not match with the credit card billing information provided by the issuing bank, the payment gateway may decline the transaction based upon merchant’s fraud security settings. This is the reason why your bank says it’s approved, and your merchant says declined — and, they are both right!! Your bank approved the transaction, but the payment processor declined the transaction. - Top
How do I remove something from my shopping bag?
The Shopping Bag is fully editable so that you can simply click on the remove button to remove an item, or change the number in the quantity box and click on update. This can be done up to the final stage before payment. Top
Which payment method do you accept?
We accept the following cards in payment for purchases made online: Ogone (Visa, MasterCard or Maestro) or PayPal. Also we do accept Phone orders by Ogone E-Terminal (Visa, MasterCard or Maestro).
We have the best anti-fraud payment protection linking within all major banks - Top
Who do I contact in case I need help, or for any questions I might have?
You can call our customer service team: Tel: +44 (0) 207 018 2490 / +44 (0) 7872627230 or Email us at sales@perfecteyelashesproducts.co.uk
Working hours are 11.00am-4.00pm Monday - Friday. Order cut off time 2.00pm.
We will aim to respond promptly to all calls, faxes and e-mails received outside of these working hours on the following working day. - Top
Can I place my order over the phone?
Yes you can order by phone, but you need to create and account online before calling us, once your account is live you can call our customer service team: Tel: +44 (0) 203 441 5059 / +44 (0) 7872627230 or Email us at sales@perfecteyelashesproducts.co.uk
Working hours are 11.00am-4.00pm Monday - Friday. Order cut off time 2.00pm.
We will aim to respond promptly to all calls, faxes and e-mails received outside of these working hours on the following working day.
There is no extra charge for placing an order over the phone and if you have an e-mail address we will be able to send you an email confirmation in the usual way. If not, this will be posted to you. - Top
Can I place my order over the phone?
We are Based in London - UK. We dispatch eyelash extension products for United Kingdom, Ireland Europe countries, Australia, Canada, USA, Brazil, and almost the rest of world.
If you are not sure that we dispatch to your country, feel free to contact us an email. - Top
How often a week you dispatched the orders? And if we need a faster or Next day delivery?
We dispatch the order Mondays, Wednesdays, and Fridays, but if you need a next day order available to (England, Wales and Scotland), this need to be made before 03:00pm (Monday to Thursday) no Saturday delivery available.
Not sure, contact us for more info, and we will do our best to help you get the goods quicker, and be assure that all order to UK and EU are sent by recorded delivery.
Please note that we do not process orders taken after 03:00pm until the following working day. We are open Monday – Friday 11:00 am – 4:00pm. Order cut off time 2.00pm.
Special next day available for orders placed before 03:00pm (Monday to Thursday). If a Special Next order is placed Friday will be deliver on Monday. - Top
Why three different levels of eyelash Adhesive? And What is the difference?
For giving a comprehensive understanding of the differences between the levels.
• Level 1 - Beginners / Sensitive Eyes
(A, AD, Sensitive Bond) type Adhesives: For beginners technicians with not much experience; For clients with Sensitive Eye. These adhesives has no fumes and is good for clients with allergies or very sensitive eyes. No fumes, thicker consistency. Drying time is 10-20 seconds. Week bonding resistance. Last up to 1-2 weeks. Shelf life is 1-4 months after opened.
• Level 2 - Intermediate / Normal Eyes
(C, Soft Bond) type Adhesive: For Intermediate or experienced technicians; For clients with no sensitive issues. These adhesives are specifically formulated for an intermediate or experienced professional. Moderate fumes, thinner consistency. Drying time is 6-8 seconds. Medium Bonding resistance. Last up to 2-5 weeks. Shelf life is 1-4 months after opened.
• Level 3 - Professional / Normal Eyes (Professional Use only)
(U, U+, Perfect Bond, Extreme Bond) type Adhesive: For Professionals technicians only; For clients that request a long lasting lashes. (Caution: not for sensitive eye). These adhesives are formulated for the Professionals only. Strong fumes or irritation. Very thinner consistency. Drying time is 3-6 seconds. Powerful and stronger bonding resistance. Last up to 3-7 weeks. Shelf life is 1-4 months after opened. - Top
Using Eyelash Extensions Adhesives alone ensure longer lasting lashes and minimize irritation?
Adhesives alone will NOT ensure longer lasting lashes or minimize irritation. The eyelash extensions application must be followed:
Comprehensive technique and training, high quality products, understand clients profile, follow the safety application, all this together will result on longer lasting lashes and safety application.
All includes the understanding and implementation of new techniques and user-friendly client profile and client care documents to yield safe and beautiful lashes with lasting results.- Top
Will the lash extension bond last as long as expected?
With proper pre-application and good use of professional tools by the Lash technician and proper maintenance by the client, the eyelash adhesive bond will last as long as or even longer than estimated time. - Top
Why the switch from 24 hours to 48 hours before getting wet?
More extensive research has shown that it takes 48 hours for ALL eyelash extension adhesives to fully cure (dry) and creates a stronger, longer-lasting bond. Also, allowing the adhesive to fully cure, before any contact with moisture, helps minimize the chance of irritation.- Top
Do I need to refrigerate the eyelash Adhesive?
No. These adhesives are designed for be used on ambient temperature. high or very low temperature may damage the adhesive consistence and power. Wipe off all water/condensation prior to opening the bottle. Pierce nozzle of adhesive bottle with thin needle to release pressure caused during shipping.
For optimum performance after the first use, store the adhesive in environments where the temperature is between 20°-26°C (68°-78°F) and relative humidity between 45 to 60%. If used and stored under ideal conditions, refrigeration is NOT necessary. - Top
What is ISO 9001:2000 Quality Management Standards?
ISO is an independent international organization that sets the quality standards across all industries and products. These quality standards help ensure the consistent quality and performance of the eyelash Adhesives. - Top
What Is ROHS and who`s aproval?
ROHS (Restriction of Hazardous Substances). The EU (European Union), RoHS directive 2002/95/EC restricts the use of lead and other potentially hazardous substances including cadmium, mercury and chromium VI, amongst others products. RoHS limits these substances to 0.1% or 1,000ppm (except for cadmium, which is limited to 0.01% or 100ppm) by weight of homogenous material.
With 26 accredited RoHS labs worldwide SGS partner fiscalizate and check the safety standards to achieve compliance.
Similar regulations exist in other areas of the world including China, Japan, South Korea, USA, Norway and Turkey. Our chemical experts help you mitigate the risk of non-compliance to global and national restricted substances regulations. - Top
Do I have to be certified to purchase eyelash extensions Adhesive?
Yes. You need to be certified to use or purchase the eyelash extensions adhesive. It is developed to be the ideal adhesive for all levels of certified Lash technicians. However, you must have successfully completed Eyelash Training Program, in order to purchase any eyelash extensions product. - Top
How are eyelash extensions applied?
Eyelash extensions are applied by using an individual; synthetic or mink lash that is carefully placed by a professional on the natural lashes to give length and thickness.- Top
What type of products do you use?
We distribute the best eyelash extension products on the market. Our popular products became very popular, our mink lashes, PEP products, Blink products, Lint free gel patches, Eyelash Care products, and all medical grade adhesives / glue makes our extensions look naturally beautiful and last for the all natural eyelash cycle life. - Top
Are eyelash extensions safe?
Yes! They are perfectly safe for the eye and do not harm your natural lashes. The lash treatment is actually very comfortable and relaxing. - Top
Are lash extensions harmful for your natural lashes?
No, if they are applied correctly by a professional. The reason why the lash extension does not disrupt the natural lash cycle and the natural lashes can grow freely. The extensions fall out with the natural growth cycle of you lashes causing no harm. Only the semi-permanent individual lash extensions do not harm the lash cycle. We only offer this type of extensions (the original and real "individual lash extensions"). - Top
Who can apply eyelash extensions?
The only professionals that are allowed to apply eyelash extensions are a license Master Aesthetician or Cosmetologist. Sadly many people give this treatment and do not have the correct license or any license at all. Make sure you confirm your lash artist is licensed before having them work on you.- Top
How often do lashes need to be applied?
Lashes need to be re-filled no longer than every 3 weeks. The reason for this is because of the growth cycle of the lashes. - Top
What is the after care products?
They`re all the retail products that you can resell to your clients, such as Sealants, Conditioners, Mascaras, all made from herbal products, to help than to active their objective. - Top
What are the difference between the brands and the Mink lashes, Silk lashes? And what they`re made from?
There is no difference in question of quality, between the brands, as all the products pass true a test in our beauty salon before go to sales on our web site.
• MINK LASHES: Black colour with a matt finishing, designed for every day life. Manufactured with synthetic poly nylon material. It feels natural lighter look.
• SILK LASHES: Black colour with a glossy finishing, designed to special ocasions, giving an extra volume look, is thinner the mink. Manufactured with synthetic silk fibber material. It feels special with nore volume look.
• REAL MINK / FUR LASHES: Ligth black, this is the thinnest lashes, giving a unique look. Yet very challenging to apply as the curls are not the same on each single lash. Made by hand with real mink siberian fur, It feels and look very natural and ligther. - Top
Patch Test, all you need to know before the eyelash application.
If you have been taught that there is no need to carry out a patch test prior to applying a set of eyelash extensions to a client for the first time in your salon (as it is not a manufacturer's requirement) this would be acceptable for any membership insurance.
However, if you feel you would like to offer a patch test to your new client's, there is no reason why you should not do this for your own peace of mind.
We strongly advice that a patch test must be done during the client`s consultation for eyelash extensions, for those clients with sensitive eyes or any sort of allergies, this just to ensure there will be no further reactions after the semi-permanent eyelash extensions is done. - Top
How do I know my client has any allergies?
Simply by asking some safety questions during the consultation, although reactions to eyelash extension adhesives are very rare, and happens only in 5% of the cases. To avoid further unwanted problems a simple precautionary patch test, prior to application of semi-permanent eyelashes will solve any problem than may occur and will give you piece of mind. - Top
Why conduct a patch test prior to applying semi-permanent eyelashes?
By conducting a patch test you are protecting both your client (safety wise) and yourself (from costly litigation) if you have provided a patch test prior to eyelash extension treatment. The patch test is designed to ensure that your client is not allergic to eyelash extension adhesive vapours / fumes. - Top
Where a patch test should be applied for eyelash extensions?
We advise the eyelash technicians to use two separate types of eyelash extension Adhesive during the patch test, Level 1 (sensitive eyes) and Level 2 (medium / normal eyes).
Never use a Level 3 (Professional) on clients with any sort of allergies or sensitive eyes as these adhesives are very strong and will give a unwanted allergy reaction to your clients eyes.
Methods of doing the patch test:
• To apply just three eyelash extensions at the outer corners of each eye (Use the level 1 in one side and level 2 on the other) and allow 24 hours to see if any reaction was caused. If you adopt this method and the client has reacted to the stronger Adhesive (Level 2), but not the sensitive adhesive (Level 1), you may still be able to apply eyelash extensions to your client (at your own professional discretion, of course). We would also advise checking the terms of your insurance agreement with your provider.
• This second method is easier and quicker, as you just need to drop a small amount (drop) of each adhesive, a Level 1 adhesive (sensitive eyes) and a Level 2 adhesive (medium / normal eyes). Drop right behind the client’s ear, on the lower side, as this is a very sensitive area and allow 24 hours to see if any reaction was caused. If you adopt this method and the client has reacted to the stronger Adhesive (Level 2), will show a red reaction around the drop; but not the sensitive adhesive (Level 1), you may still be able to apply eyelash extensions to your client (at your own professional discretion, of course). We would also advise checking the terms of your insurance agreement with your provider. - Top
Which sort of reaction the client`s may have?
After completing and the patch test was carried out, and reactions occurred, there will signs of redness, itching, swolling or blistering on the eyes area, once the adhesive is removed all reactions will disappear. - Top
Patch test to the manufactures specifications.
The Adhesives used for eyelash extensions are a medical grade and is only to be applied to client`s natural lashes, not the skin. It is very unlikely that clients will experience an allergic reaction;
For these reasons the manufacturers do not require a patch test, however, if you feel you would like to offer a patch test to your new client's, there is no reason why you should not do this for your own peace of mind. - Top
